(23002OY)
Malaysia-Selangor-Kuala Lumpur - Kulco | Full-time | Vendor (outsourcing) Contract | Standard
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
- To interface with Ground Operations,SSC cash recon and Gateways on a daily basis to actively solve duty cash and COD billing and collection issues in a timely manner.
- To support Manager in organizing bi weekly review with Ops team apart from ensuring COD reports out weekly with correct information with action
- To raise request and obtain approval per DOAG, for adjustments of write off, wrong billing for DTP & transfer account,refund with proper supporting documents to Cash App team for processing.
- To review cash discrepancy,staff shipment,FOC Recon,Unbilled shipments, disputed invoice,User ID revision and inactive account closure
- To perform ICON sample gathering and review with OTC manager
- To liase with SSC and Ops team on various review process
- To conduct second call on Zero rated NPA customer for process improvement
- To support all OTC projects implementation
- To follow Global process for OTC, Billing and MDM policy
- To maintain efficient records of OTC activities, including reconciliation and prompt adjustments of wrong entries
YOUR PROFILE
- Analytical, independent, take ownership of area of responsibilities.
- Professional debt collection skills.
- Good team player and stakeholders management
- Drive for continuous improvement
- Able to manage multiple priorities with good time management
- Software skills (Word, Excel, PowerPoint, etc.).
- Good communication skills in English and Bahasa Malaysia
- Min 3 years experience in medium to large company, supporting OTC function
- Diploma or Degree equivalent.
OUR OFFER
- Strong career support in a international environment
- Great culture and colleagues
- Multifarious benefit program
We look forward to receiving your application!
Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.
