JOB DESCRIPTION
Customer Service Representative (fixed term)
Location: Auckland
Full time
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New Team, New Culture - A rare opportunity to be a part of an exciting companywide transformation.
Collaborate with industry and technical experts to grow your knowledge.
Immerse yourself in our inclusive, diverse, and supportive culture.
Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand. We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish.
Connecting people and communities| Driving eCommerce | Moving New Zealand
With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.
Te mea angitu kei a tatou: The opportunity we have:
Our Contact Centre team are looking for talented Customer Service Representative professionals to join the team on a 6-month fixed term contract.
The position of a Customer Service Representative is primarily to support and liaise with our internal/external customers. You will develop and maintain strong internal/external customer relationships, becoming involved in any process improvements to raise quality and service. Pro-actively identifying and informing customers of any network delays will play an integral part in this role.
The key areas of focus are:
Managing customer queries via phone & email
Resolving customer queries in a timely and professional manner
Managing customer escalations
Being an ambassador for TGE
He aha nga pukengae rapu ana tatou: What skills are we looking for?
Key attributes required to join this great team are:
Reliability
Resilience
Proactivity
Team player, aligned to our culture and values
Excellent interpersonal and communication skills
The customer is at the heart of all you do
Solid service ethos.
In return, we deliver a top-class work environment where we put you first. At Global Express NZ, we are interested in your personal growth and development. We want to know your career aspirations and help you achieve them!
Mō matou: About us
Here at Global Express New Zealand, we remain committed in our efforts to stay on track with our carbon reduction goals for 2030. We are actively managing carbon footprint with Toitū Envirocare and are members of the Sustainability Council of New Zealand, ensuring we do our part to preserve Aotearoa’s environment.
We believe in nurturing a diverse and inclusive workplace that celebrates different points of view and gives everyone the chance to contribute as we build a bigger and brighter future.
It’s never been a more exciting time to join our team as we take the next step in our journey.
Partnered with Allegro Funds, a prestigious transformation, and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the forefront of our decision-making.
If you're interested in being a part of the Global Express team, please click on 'Apply'
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and Drug & Alcohol Testing. (Medical Assessment for safety critical roles)
Team Global is an Alcohol and Drug Free Workplace.
Applications close: Sunday 13th August 2023
All applicants must be legally entitled to work in New Zealand effective immediately.
Diversity and Inclusion
We celebrate difference.
Why Team Global Express - Team Global Express
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
It’s never been a more exciting time to join our team.
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.
